Terms And Conditions
Effective Date: 14 May 2025
At Hojabella, we strive to deliver your orders safely and efficiently. Please read our shipping and return policies carefully before placing your order.
1. Order Processing & Production Time
- Production Time: 24 hours
- Shipping Time: 7–14 business days (excluding processing time)
Please ensure all details are accurate when placing your order.
2. Shipping & Delivery
We offer international shipping to most countries
3. Returns, Refunds & Cancellations
Returns & Refunds
If you receive a defective, broken, or incorrect item, you can:
Request a full refund to your original payment method, or
Request a replacement with a new product
Return Process
- Claims must be made within 7 days of receiving the product by contacting us at [email protected] with photos and order details.
- The customer is responsible for shipping the product back to the designated shipping company warehouse (details will be provided upon claim approval).
- Once we receive and inspect the returned item, we will process the replacement or refund as per your request.
Cancellations
You may cancel your order before it has been shipped by contacting us at [email protected].
Once your order has been dispatched and is in transit, it cannot be canceled, and our standard return policy will apply.
4. Pricing & Currency
All prices are listed in USD.
Prices include applicable taxes, duties, and customs fees. There are no hidden charges.
5. Intellectual Property
All content, images, and product designs on this website are the intellectual property of Hojabella. Unauthorized use or reproduction is prohibited.
6. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
📧 [email protected]